Flexible Cancellation:

Guests can cancel their reservation for a full refund up to 24 hours before check-in time. If a guest cancels less than 24 hours before check-in, they will be charged for the first night of the reservation.

Moderate Cancellation:

Guests can cancel their reservation for a full refund up to 48 hours before check-in time. If a guest cancels less than 48 hours before check-in, they will be charged for the first night of the reservation.

Strict Cancellation:

Guests can cancel their reservation for a full refund up to 7 days before check-in time. If a guest cancels less than 7 days before check-in, they will be charged for 50% of the total reservation cost.

Super Strict Cancellation (optional, for hosts with unique needs):

Guests can cancel their reservation for a full refund up to 14 days before check-in time. If a guest cancels less than 14 days before check-in, they will be charged for the full reservation cost.

Extenuating Circumstances:

In the event of extenuating circumstances (e.g., natural disasters, illness, death in the family), guests may be eligible for a full refund regardless of the cancellation policy chosen by the host. Proof may be required.

Host Cancellation:

If a host cancels a reservation for any reason, the guest will receive a full refund, and the host may be subject to penalties, including temporary suspension or removal from the platform, depending on the frequency and circumstances of the cancellations.

Alterations to Reservations:

Guests can modify their reservations (subject to availability) free of charge up to 24 hours before check-in time. Any additional costs due to changes in reservation dates or duration will be adjusted accordingly.

Communication and Dispute Resolution:

Both hosts and guests are encouraged to communicate openly and resolve any issues or concerns regarding cancellations or alterations to reservations in a timely and respectful manner. In the event of a dispute, the platform may mediate and provide assistance as needed. This policy aims to provide flexibility for both hosts and guests while ensuring fairness and clarity in cancellation procedures. It's essential to communicate this policy clearly on your platform to set expectations for all parties involved.