RoomUnite Privacy Policy

Effective Date: 8/18/2024

At RoomUnite ("we," "our," or "us"), we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and share information when you use our website, as well as related services (collectively, the "Services"). It also outlines your rights and choices concerning your personal data.

By accessing or using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our Services.

1. Scope of This Policy

This Privacy Policy applies to all individuals who interact with RoomUnite’s Services, including visitors, registered users, property owners, tenants, and business partners. It covers the collection, use, and disclosure of information provided to us or collected by us during your interaction with our platform, regardless of how you access our Services (e.g., via desktop, mobile, or other devices).

2. Information We Collect

To provide you with a seamless experience, we collect various types of information that fall into the following categories:

a. Personal Information

Personal information identifies you as an individual and may include, but is not limited to:

• Identity Information: Full name, date of birth, gender, and identification numbers (e.g., national ID, passport, driver’s license).
• Contact Information: Email address, phone number, mailing address, and other contact details.
• Account Information: Username, password, profile picture, and account preferences.
• Financial Information: Payment card details (credit/debit), billing address, transaction history, and financial account numbers.
• Travel Information: Details of your bookings, including check-in/check-out dates, property preferences, and any additional services requested.

b. Sensitive Personal Information

In certain circumstances, we may collect sensitive personal information:

• Health Information: Any special health-related requirements or requests (e.g., accessibility needs) that may be relevant to your stay.
• Legal Information: Information related to legal disputes, claims, or any legal proceedings involving you.

c. Non-Personal Information

Non-personal information does not directly identify you and may include:

• Technical Data: Information such as IP address, browser type, operating system, device information (e.g., device identifiers, model), and internet service provider.
• Usage Data: Information on how you interact with our Services, including pages viewed, time spent on our platform, navigation paths, and referral URLs.
• Location Data: General geographic location derived from your IP address or more precise location if you have enabled location services on your device.

d. Aggregated Data

We may collect aggregated data, which is statistical or demographic data that cannot be used to identify you directly. This data is derived from your personal information but is not considered personal information by law, as it does not reveal your identity.

3. How We Collect Your Information

We collect information through a variety of methods, including:

a. Direct Interactions

You may provide information directly to us when you:

• Register for an Account: Creating an account on RoomUnite requires providing identity, contact, and account information.
• Complete a Booking or Transaction: When you book a property or make a payment through our Services.
• Communicate with Us: Via customer support, chat features, emails, or phone calls.
• Participate in surveys or feedback: Provide your opinions or feedback on our services.
• Engage in Promotions: Signing up for newsletters, entering competitions, or participating in other promotional activities.
• Use Social Features: When you connect your RoomUnite account with social media or use social features on our platform.

b. Automated Technologies

We use automated technologies to collect information:

• Cookies: Small text files placed on your device to remember your preferences, keep you logged in, and personalize your experience.
• Web Beacons: Invisible images or scripts embedded in our website or emails that help us track whether you’ve interacted with specific content.
• Analytics Tools: Tools like Google Analytics collect information about how you use our Services, helping us understand user behaviour and improve our platform.

c. Third-Party Sources

We may also obtain information from third parties:

• Social Media Platforms: If you link your social media accounts with RoomUnite, we may receive information like your profile picture, friends list, and public posts.
• Business Partners: Information shared by our partners, such as payment processors or marketing agencies.
• Publicly Available Sources: Information gathered from public databases, government records, or other open sources.

4. How We Use Your Information

The information we collect is used to provide, maintain, and enhance our Services. We may use your information for the following purposes:

a. Service Provision

• Account Management: To create and manage your account, authenticate your identity, and ensure the security of your interactions.
• Booking and Payments: To process transactions, facilitate reservations, and communicate with you regarding your bookings.
• Customer Support: To assist you with inquiries, complaints, or issues and to provide tailored support.
• Property Management: For property owners to manage listings, communicate with guests, and handle property-related transactions.

b. Personalization

• User Experience: To tailor your experience by recognizing your preferences and customizing content accordingly.
• Recommendations: To suggest properties, experiences, or destinations that align with your past behaviour or preferences.

c. Marketing and Communications

• Promotional Activities: To send you promotional offers, newsletters, and targeted advertisements based on your preferences and interests.
• Surveys and Feedback: To gather your opinions on how to improve our services or develop new offerings.
• Legal Notices: To communicate important updates, such as changes to our terms or privacy policy.

d. Security and Compliance

• Fraud Prevention: To detect, investigate, and prevent fraudulent activities or security threats to our platform.
• Legal Compliance: To comply with legal obligations, such as responding to law enforcement requests, regulatory requirements, or court orders.

e. Research and Development

• Data Analysis: To analyze usage trends, customer behaviour, and demographic information to enhance our Services.
• Service Improvements: To develop new features, improve existing ones, and optimize our platform based on user feedback and data analysis.

5. How We Share Your Information

We may share your information with third parties under the following circumstances:

a. Service Providers

We engage third-party vendors to perform functions on our behalf, including:

• Payment Processors: To handle transactions and financial settlements.
• Data Analytics Firms: To analyze data and provide insights on user behaviour.
• Marketing Agencies: To assist with advertising campaigns, promotions, and customer outreach.
• Customer Support: To provide assistance and resolve user issues.
• IT Services: To manage our technology infrastructure, including data storage and security.

These service providers are bound by contracts that require them to protect your information and use it only for our specified purposes.

b. Business Partners

We may share information with business partners for joint marketing initiatives, co-branded services, or collaborative ventures. These partners are required to comply with applicable privacy laws and protect your information.

c. Legal and Regulatory Requirements

We may disclose your information when necessary to:

• Comply with Legal Obligations: Such as responding to subpoenas, court orders, or regulatory requests.
• Protect Our Rights: To enforce our terms of service, protect our property, or ensure the safety of RoomUnite, our users, and the public.
• Investigate Legal Claims: This refers to legal proceedings, disputes, or claims involving RoomUnite.

d. Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the transaction. The acquiring entity will be required to honour the commitments outlined in this Privacy Policy.

e. With Your Consent

We may share your information with third parties when you have provided explicit consent. This may include sharing your data with third-party apps or services that you integrate with RoomUnite.

6. Data Security

We take data security seriously and implement a variety of measures to protect your information:

a. Encryption

Data is encrypted both in transit and at rest using industry-standard encryption protocols to protect it from unauthorized access.

b. Access Controls

We implement strict access controls to ensure that only authorized personnel can access personal information when necessary for their job functions.

c. Monitoring

Our systems are continuously monitored for vulnerabilities, security breaches, and other potential threats. We employ advanced detection tools to identify and mitigate risks.

d. Security Training

All employees undergo regular training on data protection, privacy practices, and security protocols to ensure compliance with our policies and legal obligations.

However, please note that no method of transmission over the Internet or electronic storage is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. International Data Transfers

RoomUnite operates globally, and your information may be transferred to, stored, or processed in countries outside your home country. These countries may have different data protection laws that may not offer the same level of protection as those in your jurisdiction.

To ensure your data is protected, we implement appropriate safeguards, such as standard contractual clauses approved by relevant regulatory authorities, and comply with legal requirements for international data transfers.

8. Your Rights and Choices

You have certain rights and choices concerning your personal information:

a. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

b. Data Portability

You can request a copy of your personal information in a structured, commonly used, and machine-readable format, and you have the right to transmit that data to another controller.

c. Erasure

You may request the deletion of your personal information, subject to certain legal exceptions. If you request erasure, we may retain limited information to comply with legal obligations or resolve disputes.

d. Restriction of Processing

You have the right to restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to our processing activities.

e. Objection to Processing

You may object to the processing of your personal information for direct marketing purposes or other activities based on legitimate interests. We will honour your request unless we have compelling legal grounds to continue processing.

f. Withdrawal of Consent

If we rely on your consent for processing, you reserve the right to withdraw it at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

g. Opt-Out of Marketing

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly. Please note that you may still receive service-related communications.

9. Children’s Privacy

RoomUnite’s Services are not intended for children under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any changes will be posted on our website, and the revised policy will indicate the "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at:

RoomUnite Privacy Team
Info@roomunite.com